UnBlock Tech TV Box FAQ｜User Guide & After-Sales Info

Before or after purchasing the UNBLOCK TV Box (UBOX), you may have some setup or usage questions. We've compiled the most frequently asked questions to help you get started smoothly.

📦 Orders & Shipping

Q1: How long does it take to ship after I place an order?

A1: We usually ship within 24 hours and provide international tracking. Delivery time depends on your location, typically 5–10 business days.

Q2: Which countries do you ship to?

A2: We currently ship to the United States, Canada, Australia, Malaysia, Singapore, New Zealand, Hong Kong, and selected parts of Europe.

Q3: Can I track my order?

A3: Absolutely! You can visit our order tracking page and enter your order number or tracking code to check the delivery status.

🎬 Product & Usage

Q4: Does UBOX 12 require any subscription fees?

A4: The UNBLOCK UBOX 12 is a one-time purchase with no monthly fees. It includes many free Chinese apps and live TV channels pre-installed.

Q5: Does UBOX 12 support 6K resolution?

A5: Yes! From UBOX 10 onward, 6K Ultra HD output is supported. Please pair with a compatible TV and HDMI cable.

Q6: Do I need a VPN?

A6: No VPN is needed. UBOX is designed for overseas use and supports direct global access without the need to bypass regional restrictions.

Q7: Is voice control supported?

A7: The latest UBOX 12 supports voice search. Some apps also offer voice command features.

🔧 Setup & Troubleshooting

Q8: How do I set up the UBOX?

A8: Just three simple steps: 1) Connect the power and HDMI; 2) Connect to Wi-Fi or Ethernet; 3) Follow the on-screen setup instructions – and you're ready to go.

Q9: What should I do if the remote control doesn’t work?

A9: Please replace the batteries and try re-pairing the remote. If it still doesn't work, contact our support team for a replacement.

📞 Support & Warranty

Q10: Is there a warranty for UBOX?

A10: We offer a 12-month official warranty. Non-human damage is eligible for repair or replacement.

Q11: How can I contact customer service?

A11: Visit our Contact Us page or email us at sales@tvboxsvi.com. We typically respond within 24 hours.

If you have any other questions, feel free to reach out to us via the live chat box – we’re here to help!