Android TV Box FAQs

Android TV Box FAQs

➥「About our store」

1. How to order TV box with 'TVBOX Global TV Box'? Are they all in stock?

(1) We provide online purchasing and ordering services, and all products are in stock. Click here to view the latest discount prices.
(2) We are the officially authorized flagship store of global TV boxes, 100% authentic and quality guaranteed.
(3) TV boxes are all authorized for sale by the company and undergo strict quality inspection.
(4) We guarantee a 30-day free trial period and a full refund if you are not satisfied. Guaranteed original company goods.

          2. Regarding the TV box (Xiaoyun/Anbo/EVPAD), what is the jailbroken version? What is the pure version?

          (1) All TV box products purchased on this site are global versions and can be used and watched in any region of the world (except mainland China).
          (2) The pure version is the jailbroken version, which is our international version. They are all the same product. The different names refer to different aspects of the system conditions, but the viewing content is the same.
          (3) Pure version: refers to a TV box without any built-in audio and video software.
          (4) Jailbreak version: Jailbreak is to obtain the highest (root) permissions and has nothing to do with any software or audio-visual content. Generally, consumers who want to download third-party software on their devices may need to obtain the administrator qualification of the device before they can install or use it. This is relatively inconvenient to use. Rooted TV boxes do not need to go through the additional process of "obtaining device management". "Personnel Permissions" procedure.
                Sounds complicated? It doesn't matter, in short, our TV boxes have already been jailbroken, so there is no need to jailbreak it yourself!

                3. Is it illegal for me to buy a TV box?

                (1) The TV boxes we sell (Xiaoyun/Anbo/EVPAD) have passed NCC and BSMI certification, and they are in compliance with regulations. It's completely legal, so don't worry.
                (2) All TV box products purchased from the official website of 'TVBOX Global TV Box' can be used with confidence. It is guaranteed that there are no built-in illegal programs. The sales process and after-sales service are completely legal. Consumers can use them in personal places without any legality. doubt.

                    4. Do I need to be connected to the Internet to use the TV box? Can I use my phone’s hotspot? What internet speed is required?

                    (1) The TV box needs to be connected to the Internet before it can be used. Wired network, WiFi or mobile hotspot sharing are all acceptable.
                    (2) The network speed is recommended to be above 10Mbps. The better the network conditions, the faster the network speed and the better the user experience.
                    The TV box uses the Android system. If you use the iOS system to share the hotspot, the connection quality may be affected due to different iOS system versions. This is a native limitation of the iOS system.
                    (3) Some customers pursue high-quality 4K video, so if they want to experience 4K picture quality, three conditions must be met: [The source output must be 4K] [The TV screen supports 4K or higher] [The Internet speed must be at least 25Mbps 】

                        5. Will you help install the app when you buy a TV box? Is there any charge for installation? How do I set up the box and install the app?

                        (1) Our store adheres to the principle of compliant sales. We only sell TV boxes with completely free built-in software and do not provide software consultation and installation services.
                        (2) We will provide you with a lot of guidance. You can install any software that meets your personal needs. If the software itself is a paid service software (for example: iQiyi, Netflix, etc.), then you still need to pay for the software. service fees.
                        (3) Installing the application and using the TV box is a very simple matter, and installing the application can be completed within a few minutes.
                        (4) We have instructions to guide you on how to use the TV box, please rest assured.

                              6. What TV channels can be watched on the Xiaoyun/Anbo/EVPAD TV box?

                              (1) TV boxes can receive high-definition broadcasts from more than 1,000 TV channels around the world, covering all major mainstream channels in the world, including mainland China, Hong Kong, Macao, Taiwan, Japan, South Korea, Europe and the United States, Australia, Singapore, Malaysia, Thailand, Indonesia, the Philippines, etc. .
                              (2) Channels such as FoxSports, Sky News, CNN, BBS, Discovery, Animal Planet, HBO and ESPN are all free to watch.
                              (3) Sports channels include CCTV 5, CCTV 5+, Five-Star Sports, Shanghai Sports, ESPN, Fox Sports, NBA LIVE, etc.
                              (4) Mainland channels include all CCTV channels and satellite TV channels.
                              (5) In addition, the international version we provide can be used directly no matter which country or region you are from, as long as there is an Internet connection, without being restricted by geographical location.

                                  7. Will the TV box playback quality be poor?

                                  (1) Xiaoyun/Anbo/Yibo Box are the three most stable brands on the market. The quality of your viewing experience may be affected by the stability of the individual software's backend servers, the quality of the network in your environment, or the quality of your TV screen resolution.
                                  (2) In addition, some users may pursue high-quality 8K images. To enjoy the 8K viewing experience, three conditions must be met at the same time: "the source output is 8K", "the TV screen supports 8K and above", and "the network speed is above 25Mbps".

                                      8. After I purchase the TV box, will there be any other subsequent charges?

                                      (1) You don’t need to pay any additional fees after purchasing the TV boxes we sell! No monthly fees!
                                      (2) All follow-up services will be free online services for life and free upgrades for life.

                                            9. How long can the TV box I bought last? Will one day I suddenly no longer be able to watch it?

                                            (1) Generally speaking, under healthy use, the service life of a TV box can be as long as five years or even longer. Healthy use means turning it off immediately when not in use, not playing continuously for too long (more than 10 hours), and not making the environment too humid or hot, etc.
                                            (2) During the warranty period of the TV box, any abnormalities caused by non-human factors can be repaired free of charge. We can also service machines that are out of warranty. Please feel free to contact us.

                                                  10. Where can Xiaoyun/Anbo/EVPAD boxes be used overseas, and how long will it take to receive the product after purchase?

                                                  (1) Developed by our professional team and specially designed for Hong Kong, Macao, Taiwan and overseas markets. It can be used in Hong Kong, Macau, Taiwan, Malaysia, Singapore, Philippines, Vietnam, Indonesia, the United States, Canada, the United Kingdom, Europe and other countries without geographical restrictions.
                                                  (2) We provide free global express services (DHL, FedEx, UPS). Generally speaking, products can be delivered worldwide (DHL, FedEx, UPS) within 3 to 7 working days.

                                                        11. I have purchased other products before, but after using them for a period of time, I had to pay to watch them. Is it the same for Xiaoyun/Anbo/EVPAD?

                                                        (1) You only need to pay once for Xiaoyun/Anbo/EVPAD box, and you can watch it forever without paying again.
                                                        (2) Our live broadcast software and video on demand software are permanently free and are updated daily by technical staff. Any problems will be solved!

                                                              12. How to choose the power plug of the TV box?

                                                              (1) In order to make our Xiaoyun/Anbo/EVPAD box suitable for global users, we provide four different power plug specifications to choose from, including American standard, British standard, EU standard and Australian standard.
                                                              (2) Please select the plug according to the local power plug type. For example: North America/Taiwan/Singapore/Japan choose the American standard, the United Kingdom/Hong Kong choose the British standard, European countries choose the European standard, and Australia and New Zealand choose the Australian standard.
                                                              (3) If you are not sure which power plug specification to choose, please contact us.

                                                                    13. Is there any discount for buying back multiple TV boxes?

                                                                    (1) Any purchase of Xiaoyun/Anbo/Yibo boxes will provide you with a current discount if you repurchase within one year.
                                                                    (2) Please contact us and let us know the model and quantity you need to order, and we will provide you with the corresponding discount. Thanks.

                                                                        14. How can I become your sales agent? What is your agency policy? How to become a TV box dealer?

                                                                        (1) If you are interested in becoming an agent or distributor of our state-of-the-art TV boxes, becoming an authorized dealer of our TV boxes is the perfect place to start.
                                                                        (2) We are always looking for dedicated and enthusiastic partners to join our agent and distributor network. As a distributor with us, you will receive a range of benefits including competitive pricing, comprehensive training and ongoing support from our experienced team. You also have access to our extensive customer network, providing you with an important market.